Make Customer AI reliable with trusted customer data

AI applications are only as good as the customer context they receive. Krenalis is a Customer Data Platform Warehouse-Native and Identity-First that builds reliable, unified customer profiles by bringing together identities, events, and business data directly in your data warehouse — creating a trusted customer foundation for AI, analytics, personalization, marketing, and the experiences you build around your customers.
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Self-hosted or cloud. Same architecture. Full control.
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From fragmented customer data to a unified customer profile

Customer data is fragmented across CRM, commerce, support, billing, product, and marketing systems. Krenalis resolves those fragmented identities directly in your data warehouse, connecting the records and events that belong to the same customer without moving or duplicating your data.
The result is a consistent and explainable customer profile that brings together the context your business needs: for analytics, personalization, marketing, customer experiences, and the AI applications you build on top of it.
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WAREHOUSE-NATIVE CUSTOMER INTELLIGENCE

Build trusted customer profiles directly in your data warehouse

Krenalis works directly with your existing data warehouse, whether deployed in the cloud or on-premise. Customer data does not need to be copied into a separate proprietary repository before it can be unified, resolved, and activated.

Your source data remains in your infrastructure, while Krenalis adds the identity and customer intelligence layer needed to turn fragmented data into reliable, actionable customer profiles. Use that foundation across analytics, personalization, marketing, customer experiences, and AI applications — without giving up control of your data.

Your data. Your warehouse. Your customer intelligence.
A CUSTOMER FOUNDATION THAT EVOLVES WITH YOUR BUSINESS

Grow with your data and your use cases

Whether you are powering analytics and personalization today or adding AI applications tomorrow, you can extend customer intelligence without creating duplicate datasets or moving your data into another platform.

This keeps your architecture simpler and gives your teams a consistent customer foundation that can evolve with the business.

One customer data foundation. Every use case.
One architecture. Your infrastructure. Your choice of deployment.

Deploy Krenalis the way your organization requires

Whether you want to get started quickly with a managed service or run Krenalis within your own infrastructure, you get the same warehouse-native architecture and the same customer data capabilities.
Managed Cloud
Start quickly with Krenalis managed by our team, while your customer data remains in your existing warehouse.
  • Fastest way to get started
  • Fully managed by Krenalis
  • Same warehouse-native architecture
  • Ideal for pilots, validation, and production use
Self-hosted
Run Krenalis within your own infrastructure when data control, security, or enterprise requirements call for it.
  • Deploy within your existing environment
  • Keep customer data under your organization's control
  • Same warehouse-native architecture
  • Core licensed under Elastic License 2.0 (ELv2)

A customer identity you can trust

Customer data is spread across web, mobile, CRM, legacy systems, offline interactions, and third-party platforms. Krenalis connects the identities, records, and events that belong to the same customer, creating a consistent and explainable profile across your data.

Identity resolution is not a one-time cleanup process. As your data changes and your understanding of the customer evolves, you can refine your matching logic and rerun identity resolution while preserving the underlying history and source data.

A consistent customer profile is what makes customer data trustworthy, and gives Customer AI a context it can rely on.
Resolve identities across every customer touchpoint
Connect the signals that describe the same customer across digital, physical, and business systems.
Keep customer identity explainable
Use deterministic, rule-based matching to understand why records are connected and adapt identity resolution to your business requirements.
Rebuild as your data evolves
Change your identity rules and rerun resolution without losing the underlying customer history or source data.

Connect the systems that know your customers

Bring customer data together without changing your existing stack

Customer data is spread across the systems your business already relies on. Krenalis connects data sources, warehouses, and downstream applications so customer records and events can become part of a consistent, continuously evolving customer profile.

Bring together the systems that capture customer interactions, resolve identities across your data, and make unified customer profiles available wherever they are needed — from analytics and personalization to marketing, customer experiences, and Customer AI.

Connect your stack. Unify customer identity. Activate trusted customer data.
Connect the data you already have
Bring together customer records and event streams from the systems already used across your organization.
Make customer profiles available where they matter
Use unified customer profiles across AI applications, analytics, personalization, marketing, and other downstream systems.
Keep the original context
Preserve source data and its lineage while Krenalis builds a unified representation of the customer.

A trusted foundation for customer data

Create reliable, unified customer profiles that can power AI applications, analytics, personalization, marketing, customer experiences, and the applications you build as your business evolves.

  • Identity-first architecture
  • Your customer data stays in your infrastructure
  • No data lock-in

Create your customer data foundation with Krenalis.

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Self-hosted or Cloud. Same architecture. Full control.